Bilbet Privacy Policy

1 Introduction

Bilbet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform at bilbet.io. This Privacy Policy explains how we collect, use, store, and protect your personal data when you register an account, make a deposit, play games, or interact with any part of the Bilbet platform.

By creating a Bilbet account or using our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the Bilbet platform. This policy applies to all players regardless of how they access Bilbet — whether through the website or the Bilbet app.

2 Data We Collect

Bilbet collects personal data in the following categories. We only collect what is necessary to provide our services and meet our legal obligations.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3 How We Use Your Data

Bilbet uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your Bilbet account, including verifying your identity and age.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion or deposit limits where requested.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse how players use Bilbet so we can improve the experience, fix issues, and develop new features.
• Marketing communications: To send you information about promotions and bonuses — only where you have opted in to receive such communications.

4 Legal Basis for Processing

Bilbet processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to provide the services you have signed up for — including account management, payment processing, and game access.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process certain data — such as technical and usage data — to protect the security of the platform, prevent fraud, and improve our services. We always balance this against your privacy rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

Bilbet does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) services that help us verify your identity and age.
• IT and platform service providers: Companies that help us host, maintain, and secure the Bilbet platform. These providers act as data processors under our instruction.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information — for example, in response to a court order or regulatory investigation.
• Fraud prevention agencies: To detect and prevent fraudulent activity across the platform.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws. We do not permit our service providers to use your data for their own purposes.

6 Cookies and Tracking

Bilbet uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to show you relevant promotions and offers. These are only set with your consent.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Bilbet platform.

7 Data Retention

Bilbet retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the last interaction.
• Technical and usage data: Typically retained for up to 24 months, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Rights

As a Bilbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team — we will respond within a reasonable timeframe and at no charge.

• Right of access: You can request a copy of the personal data Bilbet holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain some data for legal reasons even after account closure.
• Right to restrict processing: You can ask us to pause the processing of your data in certain situations — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

9 Data Security

Bilbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.

• All data transmitted between your device and Bilbet is encrypted using SSL/TLS technology.
• Sensitive data — including payment information — is stored in encrypted form and never in plain text.
• Access to personal data within Bilbet is restricted to staff who need it to perform their job functions.
• Our systems are regularly monitored for suspicious activity and potential vulnerabilities.
• We conduct periodic security reviews and update our practices in line with industry standards.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

The Bilbet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be suspended immediately, any winnings will be withheld, and all personal data associated with the account will be deleted in accordance with our data retention policy.

If you believe a minor has registered on Bilbet, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Policy

Bilbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "last updated" date at the top of this page. For significant changes, we will notify you by email or via an on-platform notification.

Your continued use of the Bilbet platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bilbet handles your personal data, please get in touch with us through any of the following channels:

• Live chat: Available directly on the Bilbet platform — the fastest way to reach us.
• Email: [email protected]
• Support page: /support

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For formal data subject requests, we may need to verify your identity before we can process your request.