Bilbet Terms and Conditions

1 Introduction

Welcome to Bilbet. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Bilbet ("the Platform", "we", "us", "our"). By accessing the Bilbet website at bilbet.io, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in full and agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the Bilbet platform. We recommend saving or printing a copy of these Terms for your records. These Terms apply to all products and services offered on Bilbet, including casino games, live dealer tables, sports betting, and any promotional offers.

2 Eligibility and Registration

To register and use the Bilbet platform, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited.
• You must not already hold an active or previously suspended Bilbet account.
• You must be acting on your own behalf and not on behalf of any third party.
• You must not be a current employee, contractor, or close family member of a Bilbet employee.

During registration, you are required to provide accurate and complete personal information. This includes your full name, date of birth, email address, and mobile number. Bilbet reserves the right to request identity verification documents at any time. Failure to provide accurate information or to complete verification when requested may result in account suspension and forfeiture of any pending withdrawals.

3 Account Responsibilities

Each player may hold only one account on Bilbet. Duplicate accounts are not permitted under any circumstances. If multiple accounts are detected belonging to the same individual, Bilbet reserves the right to close all associated accounts and void any balances or pending withdrawals.

You are solely responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with anyone. Bilbet will never contact you to ask for your password. Any activity carried out under your account credentials is your responsibility, whether or not you authorised it.

• Keep your password strong and unique — do not reuse passwords from other websites.
• Enable two-factor authentication from your account settings for additional security.
• Log out of your account when using shared or public devices.
• Contact support immediately if you suspect unauthorised access to your account.

Bilbet is not liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your credentials.

4 Deposits and Payments

Bilbet accepts deposits via bKash, Nagad, and Rocket. All deposits must be made using a payment method registered in your own name. Third-party deposits — where the payment method belongs to someone other than the account holder — are strictly prohibited and may result in account suspension.

Deposits are processed instantly in most cases. If a deposit does not appear in your account within 15 minutes, please contact the support team with your transaction reference number. Bilbet does not charge fees on deposits, though your mobile banking provider may apply their own charges.

• Minimum deposit amount: as displayed on the deposit page at the time of transaction.
• All deposits are processed in Bangladeshi Taka (BDT).
• Bilbet reserves the right to request proof of payment for any deposit.
• Deposits made in error cannot always be reversed — contact support as quickly as possible if this occurs.

5 Withdrawals

Withdrawals can be made to bKash, Nagad, or Rocket accounts registered in your name. Bilbet does not process withdrawals to third-party accounts under any circumstances. Before your first withdrawal is processed, you may be required to complete identity verification.

Withdrawal requests are reviewed and processed by the Bilbet payments team. Processing times vary depending on the payment method and the time of day the request is submitted. In most cases, withdrawals are completed within a few hours. During periods of high volume, processing may take longer.

• Minimum withdrawal amount: as displayed on the withdrawal page at the time of request.
• Bilbet reserves the right to request supporting documentation before processing any withdrawal.
• Withdrawals will only be processed once any applicable wagering requirements have been met.
• Bilbet may delay or withhold a withdrawal if there are reasonable grounds to suspect fraudulent activity.
• Repeated withdrawal requests that are cancelled by the player may be subject to review.

6 Bonuses and Promotions

Bilbet offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum odds, eligible games, and expiry dates. These specific terms are published alongside each offer on the Bonus page.

General bonus rules that apply across all Bilbet promotions unless otherwise stated:

• Bonuses are credited to your account in the form of bonus funds, which are separate from your real money balance.
• Bonus funds must be wagered the specified number of times before they can be converted to withdrawable cash.
• Only one bonus may be active at a time unless explicitly stated otherwise.
• Bilbet reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses are intended for recreational players only. Players who demonstrate patterns consistent with bonus abuse will have their bonus eligibility reviewed.
• Winnings generated from free spins are typically credited as bonus funds subject to wagering requirements.
• Bilbet reserves the right to reclaim bonus funds and any associated winnings if the bonus was claimed in error or through misrepresentation.

7 Gaming Rules and Fair Play

All casino games available on Bilbet use certified random number generators (RNG) to determine outcomes. This means every spin, card deal, and dice roll is genuinely random and independent of previous results. Bilbet does not manipulate game outcomes in any way.

Sports betting markets are settled according to official results from the relevant governing body. In the event of a dispute regarding settlement, Bilbet's decision is final. Bets placed on events that are subsequently cancelled or abandoned will be voided and stakes returned, unless otherwise stated in the specific sport rules.

• Bets cannot be cancelled or amended once they have been confirmed.
• Bilbet reserves the right to void any bet placed at odds that were published in error.
• Maximum bet limits apply and are displayed within each game or market.
• Bilbet reserves the right to limit the maximum winnings payable on any single bet or gaming session.
• In the event of a technical failure during a game, the round will be voided and stakes returned where possible.

8 Prohibited Activities

The following activities are strictly prohibited on the Bilbet platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, or scripts to interact with the platform or games.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs or errors to generate winnings — any winnings obtained this way will be voided.
• Using the platform for money laundering or any other illegal financial activity.
• Registering multiple accounts to claim bonuses or circumvent account restrictions.
• Providing false identity information during registration or verification.
• Attempting to access another player's account without authorisation.
• Engaging in any form of fraud, including chargeback fraud on deposits.

9 Responsible Gaming

Bilbet is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players manage their activity on the platform.

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Session time reminders: Receive notifications after a set period of continuous play.
• Cooling-off periods: Take a short break from the platform for a defined period.
• Self-exclusion: Exclude yourself from the platform for an extended period. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality checks: Regular on-screen reminders of how long you have been playing and how much you have wagered.

If you are concerned about your gaming habits, or those of someone you know, please visit the Responsible Gaming page for more information and resources. Our support team is also available 24/7 to discuss any concerns in confidence.

10 Privacy and Data

Bilbet collects and processes personal data in accordance with our Privacy Policy. By registering on the platform, you consent to the collection and use of your personal information as described in that policy. We use your data to operate your account, process transactions, verify your identity, and comply with our legal obligations.

Bilbet does not sell your personal data to third parties. We may share data with payment processors, identity verification providers, and regulatory bodies where required. Full details of how we handle your data are set out in the Privacy Policy, which you can access at any time via the footer of this page.

11 Intellectual Property

All content on the Bilbet platform — including but not limited to the website design, logos, graphics, game content, text, and software — is the property of Bilbet or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Bilbet content without prior written permission.

The Bilbet name, logo, and all associated branding are trademarks of Bilbet. Unauthorised use of these trademarks is prohibited.

12 Limitation of Liability

Bilbet provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Bilbet is not liable for any losses arising from:

• Temporary unavailability of the platform due to maintenance or technical issues.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Losses resulting from a player's failure to secure their account credentials.
• Any indirect, consequential, or incidental losses arising from use of the platform.

In all cases, Bilbet's maximum liability to any player is limited to the amount of real money funds held in that player's account at the time the claim arises.

13 Account Suspension and Closure

Bilbet reserves the right to suspend or close any account at any time, with or without prior notice, if we have reasonable grounds to believe that:

• The account holder has breached any part of these Terms.
• The account is being used for fraudulent or illegal activity.
• The account holder has provided false or misleading information.
• Continued operation of the account poses a risk to Bilbet or other players.

In cases of account closure due to a breach of these Terms, any balance in the account — including both real money and bonus funds — may be forfeited. Where an account is closed for reasons unrelated to a breach, any real money balance will be returned to the player via their registered payment method after any applicable checks have been completed.

Players may also request voluntary account closure at any time by contacting the support team. Voluntary closure requests will be processed within a reasonable timeframe.

14 Changes to These Terms

Bilbet reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. For significant changes, we will make reasonable efforts to notify players via email or an on-platform notification.

Your continued use of the Bilbet platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to arrange account closure.

15 Contact and Support

If you have any questions about these Terms and Conditions, or about any aspect of the Bilbet platform, our support team is available 24 hours a day, 7 days a week. You can reach us through the following channels:

• Live chat: Available directly on the platform — the fastest way to get a response.
• Email: [email protected]
• Support page: Visit /support for all contact options and the FAQ.

We aim to respond to all enquiries promptly. For urgent matters — such as suspected unauthorised account access or a payment issue — please use live chat for the fastest response.